Terms of Use

General Terms and Conditions (GTC) for the holiday accommodation Chalet Sonnenröschen
Landlord: André Bratschi & Jane Dewhurst, Pfaffenwis 5, CH-8118 Pfaffhausen

1. Arrival / Departure
Arrival is possible from 16:00 on the first day of the booked stay. The chalet must be vacated by 10:00 a.m. at the latest on the day of departure. Exceeding the departure time by more than 30 minutes will result in the charging of an additional night. Other arrival and departure times can be agreed individually with the landlord. Should the tenant fail to appear by midnight on the day of arrival, the contract shall be deemed terminated after a period of 24 hours without notification to the landlord. The landlord may then freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made as a matter of principle.
 In the case of overnight stays by persons not related to the tenant (visitors), the landlord must be informed of the number of visitors and the length of stay prior to arrival. The rental costs may possibly change.

2. payment
Payment of the rental amount is due within 5 days after receipt of the booking documents. If the payment deadline is not met, the lessor may withdraw from the contract. The rental contract shall only become valid upon receipt of payment to the landlord's account. Non-payment is deemed to be a withdrawal and entitles the hirer to re-let the property. The total amount stated in the rental contract includes the ancillary costs (water, energy, final cleaning) as well as the service charge (bed linen, terry cloth and kitchen towels, parking, use of the Tschuggen public infrastructure, tourism tax). Additional services such as firewood are to be indicated via the guest app and will be charged separately.

3. Withdrawal
The guest may withdraw from the contract at any time. The withdrawal must be made in writing (letter or email). The date of receipt of your notice of withdrawal counts. Amounts already paid will be charged. A substitute tenant, who enters into the contract under the stated conditions, can be provided by the guest. Written notification is sufficient. We recommend that you take out travel cancellation insurance. The following cancellation policy applies:

- In case of cancellation up to 90 days before arrival, the total amount will be refunded. The cancellation fee is 100CHF.
- For cancellations up to 45 days before arrival, 50% of the total amount will be refunded.
- Cancellation after 45 days prior to arrival or no-show will be charged the full amount.
- Booking adjustments within the same price category are free of charge.

4. obligations of the tenant
The tenant undertakes to treat the rented property (holiday home, inventory and outdoor facilities) with care. If damage to the holiday home and/or its inventory occurs during the rental period, the tenant is obliged to report this immediately to the landlord. Defects and damages already detected upon arrival must be reported to the landlord on the day of arrival, otherwise the tenant is liable for these damages. A reasonable period of time must be allowed for the rectification of damage and defects. This applies in particular if the booking is made less than 48 hours before arrival. Claims arising from complaints which are not reported immediately on site are excluded. Complaints which are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any service disruptions occurring, the tenant is obliged to do everything reasonable within the scope of his legal obligation to contribute to the rectification of the disruption and to keep any damage incurred to a minimum. 
 On the day of departure, personal belongings are to be removed by the tenant, rubbish is to be disposed of as prescribed, crockery is to be stored clean and washed up in the kitchen cupboards. The property is to be left free of rubbish. Subletting of the property by the tenant or overnight stay(s) by persons not related to the tenant in the holiday home and / or on the property without the knowledge of the landlord is generally not permitted. Violations will result in immediate termination of the rental agreement by the landlord and the property must be vacated immediately. If the tenant has forgotten personal property and does not report, the items left behind will be destroyed after a storage period of 2 months after departure. Charging e-cars on the electricity grid of the holiday home is strictly prohibited. The cross-sections of the lines are not designed for this. There are several e-charging stations in Blatten.

5. Pets are only allowed in Chalet Sonnenröschen after registration at the time of booking.

6. liability
The advertisement has been prepared to the best of our knowledge. No liability is accepted for the rental property being affected by force majeure, by power and water cuts customary in the country and by storms. Likewise, no liability is accepted in the event of unforeseeable or unavoidable circumstances such as official orders, sudden construction sites or disruptions due to natural or local conditions. However, the landlord will be happy to assist in rectifying the problems (insofar as this is possible).
 Any liability of the landlord for the use of the provided play and sports equipment is excluded. The arrival and departure of the tenant is his own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. In this respect, the hirer waives any claims for damages. The lessee shall be fully liable for wilful destruction or damage.

7. final provisions
Photos and text on the website or in the flyer serve the purpose of realistic description. A 100% match with the rental object cannot be guaranteed. The lessor reserves the right to make changes to the equipment (e.g. furniture), provided that they are of equal value. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision which comes as close as possible to the economic and legal intentions of the contracting parties.
 Swiss law shall apply. The place of jurisdiction and performance is the place of residence of the lessor.